LQVPN / Support
For account, connection, subscription billing, and refund issues, submit a ticket through the user panel. Keep your question and related records in one ticket so they can be reviewed and followed up together.
You’ll need to log in to submit a ticket. You can create an account with a username and password—no email address required.
Best for questions that require account or order verification, or for reporting connection errors and troubleshooting steps. Replies and any additional information stay in the ticket.
Check your ticket for a reply after submitting it. Response times depend on the current queue and the complexity of your issue; no fixed response time is promised.
View or submit a ticket →No contact email is currently published. Submit billing, account, and refund details through a ticket so they can be checked against your account.
Email support is not available on this page, so no email response time is provided.
No Telegram account or group is currently listed for support. To get help, open a ticket from the user panel.
Telegram support is not available on this page, so no response time is provided for this channel.
Include your platform, any message shown by the app, the name of the route you selected, and when the issue occurred. Describe which app or website is affected and whether the connection fails, the page won’t load, or playback stops. If you’ve already tried another route or reconnected, share the results to avoid repeating troubleshooting steps.
Include the order number shown in your panel, the plan name, and the order status. If your payment went through but the status hasn’t updated, you can attach a screenshot with unrelated information hidden. LQVPN offers a 30-day money-back guarantee. Submit refund questions and follow up on their status through your ticket. See the Terms of Service for details.
Never share your account password, payment password, or full subscription link. If a screenshot contains subscription details, hide them before uploading it.
For the same issue, add new details, screenshots, and test results to your existing ticket. If the issue has changed, explain what’s different. Support will let you know in the ticket if more information is needed. Refer to the latest reply in your ticket for the current status.
For setup and import instructions, see the Getting Started Guide. To compare routes and billing options, see the Plan Selection Guide.